Customer Service at Cuban Coffee.com

Shop with complete confidence! Here's why...

Our Customer Service Pledge
At CubanCoffee.com we have assembled over 1,000 products, from suppliers all over the coffee world and are pleased to make them available to our customers. It is our goal to provide fast & easy service at a reasonable price, with a no hassle return policy so customers cna shop with full confidence.

We are always available to assist, by e-mail at info at CubanCoffee.com or speak to a real person, by phone via our Toll free number: 866 838-9463

Our Return Policy
Any item purchased on our site is fully returnable, within 10 days, for any reason. Simply inform us of the problem, return the merchandise and we will credit your credit card immediately.

Want to talk to a REAL person? No problem...We've got those!
Have questions or require advice about coffee: Call us at the toll free number above or e-mail us anytime: Day or night, weekdays or weekends.

Order Security
CubanCoffee.com is located on a secure server. This is authenticated by a VeriSign GeoTrust SSL Secure Server Certificate which you can verify by clicking on the logo displayed on checkout . This ensures that your credit card & address information remains totally secure once you've placed an order with us.

Did we fall short of expectations?
Let us know! It's cliché, but an unhappy customer makes us unhappy. Even if you're not looking to return your purchase, we will always try to make amends with either a credit towards your next order or sending you a freebie or two. Let us know how you feel and we'll take action!

Shipping Rates
We are refining our shipping pricing all the time. We will not overcharge for shipping, and if at all possible will reduce the shipping rate you'll see quoted on checkout.

Shipping Rates to U.S. addresses
Actual rates vary dependent on your location. Typical rates for a typical package of up to 1lb bag of coffee:
3-5 Day USPS Priority Mail: US$4.40
FedEx Next Day Service: US$19.00
FedEx 2-3 Day Service: US$10.00

Shipping Rates to Canada:
Typical USPS Global Priority Express rates are as follows:
1 typical 1lb coffee bag: US$13.00
2 typical 1lb coffee bags: $18.00
3-4 typical 1lb coffee bags: US$22.00-$30.00

We do not make money on shipping, and will always endeavor to reduce the shipping rate you'll see quoted on Checkout.

Payments Accepted
We accept Visa, MasterCard, and American Express as payment for online orders.

Frequently Asked Questions about CubanCoffee.com

In what currency are your prices?
Our prices are in US$. Why? We do business literally in every corner of the world and US$ is a universally understood currency.

Can you ship Coffee to me?
Yes, we ship coffee to any location in the world. Deliveries are guaranteed to any location worldwide..

What happens if my coffee does not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for ANY reason your coffee does not arrive at your door, you either be creditted in full or if you prefer a replacement order will be shipped, at no additional cost to you. Simply stated: WE GUARANTEE DELIVERY.

Is there a minimum order?
No. Note too that there's no maximum order either!

What about my privacy?
CubanCoffee.com does not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies

I'm not sure what to order, can I speak to a REAL person?
Absolutely! Call our Customer Service Call Center toll-free anytime:

866 838-9463

We're always pleased to assist!

What if I'm not satisfied with my order?
We have a 100% satisfaction guarantee. If you're not happy for ANY reason, please contact us by phone or e-mail. We accept returns for 30 days for a 100% refund.

Where are you located?
All products are shipped from our offices in Alexandria, VA, USA.

Further Questions? Call toll free anytime!: 866 838-9463

CubanCoffee.com has a 100% satisfaction guarantee on all coffee products. If for any reason you're unsatisfied with your coffee purchase, CubanCoffee.com will refund, replace or credit you with the full amount of the purchase, plus shipping costs.

CubanCoffee.com accepts Mastercard, Visa and American Express. Credit cards are NOT charged until the order has shipped, and you have the right to cancel your order at anytime.

Orders may be placed directly via this site which is certified as Hacker Safe by ScanAlert and is secured with a SSL Secure Site Certificate Seal.

Orders are also accepted by calling our Customer Service Call Center Toll free: 866 838-9463.

To learn more about our services, read our FAQs and please do feel free to contact us directly!