Home Cubancoffee Customer Service

Cubancoffee Customer Service

Shop with complete confidence! Here's why...

Our Customer Service Pledge

At CubanCoffee.com we have assembled hundreds of coffee products, from suppliers all over the coffee world and are pleased to make them available to our terrific customers all over the world.

We provide a 100% secure, fast & easy service at a reasonable price, with a no hassle return policy so customers may shop with full confidence.

We are always available to assist, by e-mail at info at CubanCoffee.com or speak to a real person, by phone via our Toll free (US & Canada) number: 866 838-9463 or 703 838-5737 for International customers.

Our Return Policy

Any item purchased on our site is fully returnable, within 10 days, for any reason. Simply inform us of the problem, return the merchandise and we will credit your credit card immediately.

Have questions or require advice about coffee: Call us at the toll free number above or e-mail us anytime: Day or night, weekdays or weekends.

Order Security

CubanCoffee.com is located on a secure server. This is authenticated by a VeriSign GeoTrust SSL Secure Server Certificate which you can verify by clicking on the logo displayed on checkout . This ensures that your credit card & address information remains totally secure once you've placed an order with us. In business since 1998, we have never once had an instance of customer information being compromised. Not once.

Did we fall short of expectations? Let us know! It's cliché, but an unhappy customer makes us unhappy. Even if you're not looking to return your purchase, we will always try to make the situation right with an unhappy customer.

Shipping Rates

We are refining our shipping pricing all the time. We will not overcharge for shipping, and if at all possible will reduce the shipping rate you'll see quoted on checkout.

Shipping Rates to U.S. addresses

Actual rates vary dependent on your location.

Typical shipping rates for a typical package of up to 1lb bag of coffee: 3-5 Day USPS Priority Mail: US$4.40
FedEx Next Day Service: US$19.00
FedEx 2-3 Day Service: US$10.00

Shipping Rates to Canada: Typical USPS Global Priority Express rates are as follows:
1 typical 1lb coffee bag: US$13.00
2 typical 1lb coffee bags: $18.00
3-4 typical 1lb coffee bags: US$22.00-$30.00

Again, we do not make money on shipping, and will always endeavor to reduce the shipping rate you'll see quoted on Checkout.

Payments Accepted

We accept Visa, MasterCard, and American Express and PayPal as payment for online orders. Credit cards are not charged until the order has shipped, and you have the right to cancel your order at anytime.

Frequently Asked Questions about CubanCoffee.com

In what currency are your prices?

Our prices are in US$.

Can you ship Coffee to me internationally?

Yes, we ship coffee to any location in the world. Deliveries are guaranteed to any location worldwide.

What happens if my coffee does not arrive, for whatever reason?

This is a very unlikely event, but our policy is that if for ANY reason your coffee does not arrive at your door, you either be creditted in full or if you prefer, a replacement order will be shipped, at no additional cost to you of course. Simply stated: We Guarantee Delivery.

Is there a minimum order?

No. No maximum order either!

Is your coffee from Cuba?

We sell Cuban style coffee such as Cafe Bustelo which is often referred to simply as "Cuban Coffee". We are not able to sell any coffee of Cuban origin.

What about my privacy?

CubanCoffee.com does not share or grant access to customer data to any party or entity outside our company. See our Privacy Statement for a detailed summary of our privacy policies.

What if I'm not satisfied with my order?

We have a 100% satisfaction guarantee. If for any reason you're unsatisfied with your coffee purchase, CubanCoffee.com will refund, replace or credit you with the full amount of the purchase. Simply contact us by phone or e-mail. We accept returns for 30 days for a 100% refund.

Where are you located? All products are shipped from our offices in Alexandria, VA, USA.

Further Questions? Call Toll free (US & Canada) anytime!: 866 838-9463 or +1 703 838-5737 for International customers.